Frequently Asked Questions
General Questions
Frame Focus Media is a professional real estate photography and marketing company dedicated to helping real estate professionals showcase properties in the best possible light. We offer a range of services including high-quality photography, drone imagery, 3D tours, virtual staging, and comprehensive marketing packages.
We primarily serve the region from Vero Beach, FL to Miami Beach, FL. For properties outside this area, please contact us to discuss availability.
Services and Packages
Our services include:
• HDR Photography.
• Drone Photography and Videography.
• Zillow and Matterport 3D Tours.
• Schematic Floor Plans with Measurements.
• Virtual Twilight and Twilight Photography.
• Virtual Staging.
• Amenities Photography (Ground and Aerial).
• Marketing Packages (including social media posts, branded websites, and flyer design).
Showcase Package: Essential services for up to 10,000 sq ft properties.
Premier Package: Enhanced features for up to 10,000 sq ft properties.
Signature Package: Comprehensive marketing solutions for up to 10,000 sq ft properties.
Packages are also available for properties over 10,000 sq ft. Please contact us for detailed information.
Yes, we offer a range of A La Carte Services that you can add to any package or select individually. This allows you to tailor our services to your specific needs.
Booking and Scheduling
You can book a session by:
Phone: call us at (561) 714-6125.
Email: send a request to info@framefocusmedia.com.
Online: use our online booking form.
We recommend booking at least 48 hours in advance. For subscribers to our Premier and Signature packages, we offer priority scheduling with as little as 24-hour notice.
Cancellations or rescheduling requests should be made at least 24 hours before the scheduled shoot to avoid a cancellation fee of $50.
Preparation and On-Site Questions
To ensure the best results:
• Clean and declutter all rooms.
• Remove personal items and photographs.
• Ensure all lights are functioning and replace any burnt-out bulbs.
• Clean windows and mirrors.
• Mow the lawn and tidy outdoor areas.
• Open curtains and blinds to let in natural light.
• Close all toilet lids.
• Make sure no cars are in the driveway.
You can find our get-ready guide here!
No, you don’t need to be present during the photoshoot. However, we require access to the property to perform our services. If the property is secured with a lockbox, please provide us with the lockbox code or key access instructions in advance. This ensures our team can enter the property smoothly and carry out the photoshoot without any delays. If there are any specific entry instructions or security systems, kindly let us know ahead of time.
Technical and Equipment
We use professional-grade cameras, lenses, lighting equipment, and drones to capture high-quality images and videos. Our team stays updated with the latest technology to provide the best results.
Yes, our drone operators are FAA-certified and comply with all regulations for commercial drone operations.
Delivery and Turnaround
Our standard turnaround time is:
Photography Packages: within 24 hours after the shoot.
Virtual Staging and Twilight Photos: within 24 hours.
Done for you Marketing Material.: within 2 business days.
Videos: This can take up to 48 hours after the shoot.
We offer rush delivery options for an additional fee.
We deliver all files electronically through website listing. You’ll receive high-resolution images suitable for print and web-ready versions optimized for MLS and online use.
Pricing and Payment
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payment details will be provided upon booking confirmation.
No, as we charge the full amount before we make your appointment, to guarantee no one’s time will be wasted and our photographers can be compensated in case of a 24-hour cancellation.
Travel Fees: may apply for properties outside our standard service area.
Cancellation Fees: cancellations or rescheduling requests should be made at least 24 hours before the scheduled shoot to avoid a cancellation fee of $50. For same-day cancellations, a fee of $100 applies. You will get a refund -$50 or -$100 of the deposit.
Rush Delivery: additional fees apply for expedited turnaround.
Property Size Adjustments: additional fees apply for properties larger than 2,000 sq ft.
We appreciate client loyalty and offer:
Referral Program: Receive a $50 credit for each new client you refer who completes a booking. They will also receive a $25 credit.
Loyalty Discounts: Repeat clients may qualify for discounts on future services. Please [contact us] for details.
Upon full payment, you receive a limited license to use the images and materials for marketing and advertising purposes related to the sale or rental of the property. Frame Focus Media retains the copyright to all images.
The images are licensed for use by the purchasing agent for the specific property. Sharing with other agents or using the images for other properties requires written permission and may incur additional fees.
Virtual Staging and Editing
Virtual staging involves digitally adding furniture and decor to empty rooms in photographs to help potential buyers visualize the space. Simply provide us with the photos, and our team will add realistic, high-quality virtual furnishings.
Yes, we offer professional photo editing services, including object removal, sky replacements, and minor touch-ups. Extensive editing may incur additional fees.
3D Tours and Floor Plans
Zillow 3D Tour: A cost-effective option that integrates seamlessly with Zillow listings, enhancing visibility on their platform.
Matterport 3D Tour: A high-end, immersive virtual tour that provides a detailed, interactive walkthrough of the property, suitable for all listing platforms and can be embedded on websites.
Our schematic floor plans are professionally measured and provide accurate representations of the property’s layout, including room dimensions and total square footage. They are intended for marketing purposes and should not be used for architectural or construction needs.
Weather and Rescheduling
Weather can impact the quality of exterior photography and drone operations. If inclement weather is expected, we will:
Option 1: Proceed with interior shots and reschedule exterior and drone shots at no additional cost. Remember, blue skies guarantee!
Option 2: Reschedule the entire shoot to the next available date that suits you.
No, we do not charge a rescheduling fee for weather-related changes.
Miscellaneous
Yes, we provide photography and marketing services for commercial properties, rental listings, vacation rentals, and more. Please contact us for details.